Clinically-driven, Australian-made skincare for sensitive skin Clinically-driven, Australian-made skincare for sensitive skin

Track your order

Check the status of your JASHINCAYR delivery.

Australian-made skincare

Reliable shipping

Customer support available

Add an image to complete your hero section

Track Your Order

Enter your tracking number below to see your order status

Add your tracking app

Insert your order tracking app code in the Custom liquid field below (e.g., AfterShip, Parcel Panel, or Shopify Order Lookup)

SECTION 3 — HOW TO TRACK YOUR ORDER

Order number

Email address

Tracking update

Enter your order number and the email address used at checkout to view real-time tracking updates.

SECTION 4 — SHIPPING TIMELINES

Australia

Standard:

3–7 business days

Express:

1–3 business days

International

7–14 business days depending on location

TRACKING NOT UPDATING?

Tracking numbers may take up to 24–48 hours to activate after your order has been dispatched.

If your tracking status has not updated after this time, please contact our customer care team.

Common questions

Where can I find my tracking number?

Your tracking number will be sent via email once your order has shipped.

My tracking says delivered but I haven't received it.

Please allow 24 hours and check with your local carrier. If your order is still missing, contact us for assistance.

Can I change my delivery address?

Address changes may not be possible once an order has been dispatched.

Do you ship internationally?

Yes, international shipping is available to selected countries.

NEED HELP?

If you need assistance with your order, our customer care team is here to help.

Contact Support

Frequently asked questions

Our products are manufactured at a TGA-accredited facility in Sydney. All raw materials pass rigorous quality assurance testing prior to product manufacturing.

Yes. The Hydrating Face Moisturiser is non-acnegenic and suitable for acne-prone skin, particularly if your skin feels dry, sensitised, or over-treated.

Yes. Both moisturisers are designed to fit into simple routines and can be used alongside other skincare or treatments. If your skin is sensitive, introduce new products gradually.

Products are dispatched the same day the order has been placed, and usually delivered to the customer in 1-2 days.

All jashincayr products follow strong commitment to cruelty-free practices. None of our raw materials are animal-sourced or tested. Our formulas are 100% cruelty-free.

Both moisturisers are designed for sensitive skin, but they address different skin needs.

The Hydrating Face Moisturiser focuses on restoring comfort, hydration, and barrier strength for dry, sensitive, or compromised skin.

The Acne Control Moisturiser is formulated for acne-prone and oily skin, helping manage breakouts while still supporting the skin barrier and preventing dryness or irritation.

If your main concern is dryness, tightness, or sensitivity, start with the Hydrating Face Moisturiser.

If you experience breakouts, congestion, or excess oil, choose the Acne Control Moisturiser.

If your skin is both sensitive and acne-prone, you can start with the Acne Control Moisturiser and monitor comfort, or alternate based on how your skin feels.

No. Unlike traditional acne products, the Acne Control Moisturiser is designed to help manage breakouts without stripping the skin. Barrier-supportive ingredients help maintain comfort and hydration.

Subscribe to our NEWSLETTER

Be the first to know about new collections and special offers.

Clinically-driven, barrier-first skincare